Return and refund policy

At [STORE USA], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and obligations.

1. Returns

You may request a return within [14] days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items such as perishable goods, intimate products, personalized/customized items, and digital downloads may not be eligible for return.

2. Return Process

To initiate a return, please contact our customer support team at [pradyumhirani145@gmail.com] with your order details.
Once your request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.

3. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [14] business days to your original method of payment.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong product was delivered.
If you need an exchange, please contact us at [pradyumhirani145@gmail.com].

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or payment provider.
Then contact your credit card company or bank, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us.

6. Contact Us

For any questions related to returns and refunds, please reach out to us:

Email: [pradyumhirani145@gmail.com]
Phone: [8320884457]